Terms & Conditions

Retreat Booking Terms & Conditions

Last updated: October 2026
 

These Terms & Conditions apply to bookings for the Root & Rise Luxury Women’s Wellness Retreat (“Root & Rise”, “we”, “us”, “our”).
 

By making a booking and/or paying any amount towards your retreat place, you confirm that you have read, understood and agreed to these Terms & Conditions.

Please read them carefully before booking.
 

1. Your Booking

A place at Root & Rise is only confirmed once the required payment has been successfully received and confirmation of your booking has been issued.

Bookings are personal to the individual named on the booking and may not be transferred or resold without our prior written agreement.

Guests must be 18 years or over to attend unless expressly agreed otherwise by Root & Rise in writing.
 

2. Retreat Price & What Is Included

Your booking includes the accommodation option selected at the time of purchase, meals included within the retreat programme, use of the available retreat facilities and access to the group classes, workshops and practices included within the retreat itinerary.

Certain optional treatments, therapies, readings, private sessions or additional services may carry an additional charge. These will be clearly communicated where applicable.

Travel to and from the retreat, personal expenses and anything not specifically stated as included are the guest's responsibility.
 

3. Payments & Payment Plans

Guests may pay in full or, where offered, use an agreed payment plan.

Where a payment plan is selected, you are committing to payment of the full retreat price, not purchasing each instalment separately.

All instalments must be paid by the dates specified when booking.

If a scheduled payment fails, we reserve the right to contact you to arrange payment. If outstanding payments are not resolved within a reasonable period, your place may be cancelled.

Cancellation of your place does not automatically cancel outstanding amounts due under an agreed payment plan, subject always to your statutory consumer rights.
 

4. Cancellations & Non-Refundable Payments

Due to the advance costs involved in securing the venue, practitioners, catering, accommodation and other retreat arrangements, payments made towards Root & Rise are non-refundable.

 

If you can no longer attend, please contact us as soon as possible. At our discretion, we may permit your place to be transferred to another suitable guest nominated by you. Any transfer must be approved by Root & Rise before attendance and may be subject to an administration fee and/or reasonable costs incurred in making the change.

We strongly recommend that every guest purchases suitable travel/cancellation insurance covering circumstances that may prevent them from attending.
 

5. Cancellation or Changes by Root & Rise

In exceptional circumstances, Root & Rise may need to make reasonable changes to the retreat, including changes to practitioners, instructors, treatments, activities, meal arrangements, accommodation allocation or the order/timing of the itinerary.

Such changes do not automatically entitle guests to a refund where the overall retreat can still reasonably be delivered.

If we are required to cancel the retreat entirely, we will communicate the options available to affected guests, which may include transfer to a replacement date or a refund where applicable.

We are not responsible for additional costs incurred by guests, such as travel, accommodation booked separately, childcare or loss of earnings, subject to applicable law.

6. The Itinerary

Root & Rise operates a soft itinerary.

All advertised activities, treatments, classes, practitioners and timings are indicative and may be changed where reasonably necessary.

We cannot guarantee that every activity, treatment or practitioner advertised will be available throughout the retreat.

Participation is optional. Guests are encouraged to listen to their own bodies and choose which activities feel appropriate for them.
 

7. Realistic Expectations

Root & Rise is designed to provide an environment for rest, reflection, wellbeing, movement, connection and personal development.

Individual experiences and outcomes will naturally vary.

We do not guarantee that attending the retreat will result in any particular physical, emotional, psychological, spiritual, personal or lifestyle outcome.

Testimonials and experiences shared by previous guests, founders, practitioners or other individuals represent their own experiences and should not be interpreted as a guarantee of your experience.

Words such as “healing”, “heal”, “transformation”, “reconnection” and “wellness” are used within the context of personal wellbeing and the retreat experience. They are not promises of medical or psychological treatment, diagnosis or cure.
 

8. Health & Medical Information

Before attending, guests will be asked to complete a pre-retreat form containing relevant information including medical conditions, allergies, injuries, dietary requirements, pregnancy and other information that may affect their safe participation.

You are responsible for providing complete and accurate information.

You must notify us if relevant circumstances change between completing the form and attending the retreat.

If you have a medical condition, injury, are pregnant, have recently undergone surgery or have any concern about participating in physical or holistic activities, you should seek advice from an appropriately qualified healthcare professional before attending.
 

9. Wellness Practices Are Not Medical Treatment

Root & Rise may include practices such as yoga, Pilates, meditation, breathwork, sound healing, Reiki, reflexology, massage, cacao ceremonies, journaling and other holistic or wellbeing practices.

These experiences are offered for general wellbeing and are not a substitute for medical diagnosis, medical treatment, psychological treatment or professional healthcare advice.

Practitioners will work within their individual professional scope.

Guests should never discontinue medication or medical treatment because of something experienced or discussed during the retreat without first consulting an appropriately qualified healthcare professional.
 

10. Physical Activity & Personal Responsibility

Some retreat activities involve physical movement and may carry inherent risks.

Guests are responsible for deciding whether they are physically able to participate and should inform the relevant instructor of injuries, pregnancy, health conditions or limitations before participating.

You should stop immediately if you experience pain, dizziness, significant discomfort or feel unsafe.

Nothing within these Terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence.
 

11. Treatments & Optional Services

Optional treatments, readings and private sessions may be delivered by independent practitioners.

Availability may be limited and appointments cannot be guaranteed unless confirmed.

Individual practitioners may require guests to complete additional consultation or consent forms and may decline or modify treatment where they believe it would be inappropriate or unsafe.
 

12. Food, Allergies & Dietary Requirements

We will make reasonable efforts to accommodate dietary requirements and allergies disclosed to us in advance.

However, particularly where food is prepared in shared kitchens or environments, we cannot guarantee a completely allergen-free environment.

Guests with serious or potentially life-threatening allergies must inform us before booking and again on their pre-retreat form so that suitability and reasonable precautions can be discussed.

13. Alcohol, Drugs & Behaviour

Root & Rise is intended to be a safe, respectful and supportive environment.

Illegal drugs are strictly prohibited.

Guests are expected to behave responsibly and respectfully towards other guests, staff, practitioners, the venue and its neighbours.

We reserve the right to ask a guest to leave if their behaviour is threatening, abusive, discriminatory, excessively disruptive, unsafe or significantly impacts the experience or wellbeing of others.

Where a guest is required to leave because of their behaviour, no refund will ordinarily be provided, subject to applicable law.
 

14. Hot Tub, Plunge Pool & Facilities

Use of facilities including the hot tub, plunge pool, outdoor spaces and other venue amenities is at the guest's discretion and subject to venue rules and any safety instructions provided.

Guests must use facilities responsibly and should not use them where a medical condition, medication, pregnancy, alcohol consumption or another factor makes doing so inadvisable.
 

15. Accommodation

Guests are expected to respect the retreat property, accommodation and facilities.

You may be responsible for the reasonable cost of repairing or replacing property deliberately or negligently damaged by you, where permitted by law.

Guests staying in bell tents, cabins or other outdoor accommodation acknowledge that weather, temperature, noise and other aspects of staying close to nature may differ from traditional indoor accommodation.
 

16. Personal Belongings

Guests remain responsible for their own belongings throughout the retreat.

Please avoid bringing unnecessary valuables.

Root & Rise cannot accept responsibility for lost, stolen or damaged personal property except where liability arises under applicable law and cannot legally be excluded.
 

17. Emotional & Personal Experiences

Some retreat practices, conversations and exercises may encourage personal reflection and may bring up emotions or difficult feelings.

Guests are always free to step away from an activity.

Root & Rise is not a mental health treatment service and cannot provide crisis or specialist psychological support. Anyone requiring specialist support should seek assistance from an appropriately qualified professional.
 

18. Respect, Privacy & Confidentiality

We want Root & Rise to be a space where women feel comfortable being themselves.

Guests are therefore asked to respect the privacy of others and not share another guest's personal stories, disclosures, photographs or private experiences outside the retreat without their permission.
 

19. Photography & Social Media

We may take photographs or video during the retreat for Root & Rise marketing and social media.

Where identifiable images of guests are intended to be used for promotional purposes, appropriate consent will be obtained.

Guests should also respect one another's preferences regarding photography and social media.

 

20. Personal Data

Information collected during booking and through pre-retreat forms will be handled in accordance with our Privacy Policy and applicable UK data protection law.

Health, allergy and dietary information will only be collected and used where reasonably necessary for the organisation and safe delivery of the retreat and will be handled appropriately.

 

21. Events Outside Our Reasonable Control

There may be circumstances outside our reasonable control that affect the retreat, including severe weather, natural disasters, government restrictions, significant transport disruption, utility failures, venue emergencies, serious illness or other exceptional events.

Where this occurs, we will take reasonable steps to minimise disruption and communicate available options.

Our obligations and your rights will remain subject to applicable UK consumer law.

22. Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited.

Subject to applicable law, Root & Rise is not responsible for loss arising from circumstances outside our reasonable control or from a guest failing to follow reasonable safety instructions, disclose relevant information or exercise reasonable care.

Guests remain responsible for their personal decisions regarding participation in retreat activities.

 

23. Acceptance of These Terms

By completing your booking and making payment, you confirm that:

• You have read and agree to these Terms & Conditions.

• You understand the cancellation and refund policy.

• You understand that retreat activities and schedules may reasonably change.

• You understand that individual results and experiences cannot be guaranteed.

• You agree to provide accurate health, allergy and dietary information where requested.

• You understand that participation in individual activities is voluntary and should be appropriate for your personal circumstances.

 

24. Contact

If you have any questions about your booking, cancellation, accessibility, medical considerations or these Terms & Conditions, please contact Root & Rise before booking.

 

ROOT & RISE
GROUND • HEAL • BECOME